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유주연/2024-07-07

회원님의 올려주신 영작문
To handle irate passengers, listen to their concerns without interrupting, and show empathy. Apologize for any inconvenience and then offer solutions if possible and follow airline policies if necessary.
강사님의 첨삭교정 내용

Hello, Julia~
You answer was on point. In circumstances like that, we really need to apologize and offer a solution ^__^ Keep it up~
Chammy

To handle irate passengers, listen to their concerns without interrupting, and show empathy. Apologize for any inconvenience and then offer solutions if possible and follow airline policies if necessary.
Correct
OR
>> In handling irate passengers, we have to be more understanding and attentive to their concerns without interrupting. Express regret and apologize for any inconvenience we have caused. Most importantly, offer solutions or suggest alternatives and adhere to airline regulations.
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