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주영민/2024-06-10

회원님의 올려주신 영작문
Q: What will you do if a foreign customer is rude to you? A: First, check what the problem. If my mistake, apologize and supply the customer want compensation. If don't my mistake, act the company manual.
강사님의 첨삭교정 내용
Good day, Yeong Min!
The key is to handle the situation with patience, professionalism, and empathy, while also ensuring that boundaries are maintained
have a good day!
T. Aki~

First, check what the problem.
>>> First is to check the problem.

If my mistake, apologize and supply the customer want compensation.
>>> If it is my mistake, I will apologiza and give porper compensation to the customer.

If don't my mistake, act the company manual.
>>> If it is not my mistake, I will handle the situation according to the company's manual or policy.
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