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complaints

작성자: 정*환
2023-11-23 1635

회원님의 영작문

What would you do if you got the complaints from customers who are staying in your hotel because of noisy next to their room?
First of all, I would keep listening to customer complaint and try to find out what the problem is.
After finishing their complaints, I would agree with their inconvenience and apologize it and offer them a solution that will be taken.
Then I would go to the room which the problem came from and explain what happened so that they can keep staying calm.
After getting cooperation from them, I would go to the customers who got mad about noisy, tell them about the situation what actions were taken certainly. And I would apologize again and make promise it won't happen again.
Having someone be on standby for at least 30 minutes would be great for preventing the situation like that.


I splited 2 questions to meet limitation which is less then 1000 characters.
If you have better answer, don't hesitate to tell me please.
Have fun Chammy.

강사님의 첨삭교정 내용

Hello, Han!
Maybe we should give the guests an assurance instead of promising something, especially if the situation is beyond our control. ^^
-Chammy.

What would you do if you got the complaints from customers who are staying in your hotel because of noisy next to their room?
>> What would you do if you got complaints from customers who are staying in your hotel because of the noise next to their room?

First of all, I would keep listening to customer complaint and try to find out what the problem is.
>> First of all, I will listen well to the customer's complaint to understand what the problem is.

After finishing their complaints, I would agree with their inconvenience and apologize it and offer them a solution that will be taken.
>>After listening, I will show empathy and apologize. I will then take the necessary action.

Then I would go to the room which the problem came from and explain what happened so that they can keep staying calm.
>> I will go to the room where the problem is coming from. I will ask the guests if everything is okay and will politely remind them to observe silence. 

After getting cooperation from them, I would go to the customers who got mad about noisy, tell them about the situation what actions were taken certainly.
>> Once I get the other guests' cooperation, I will revert to the complainants that I have already talked to the other guests. And give them the assurance that I am always available just in case other or the same concerns occur.

And I would apologize again and make promise it won't happen again.
>> And I would apologize again and make a promise that it won't happen again.
PS: Since we cannot control the other guests' movements, it is hard to make a promise. 

Having someone be on standby for at least 30 minutes would be great for preventing the situation like that.
>>Having someone to be on standby for at least 30 minutes would be great to prevent such situations.
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