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complaints

ÀÛ¼ºÀÚ: Á¤*ȯ
2023-11-23 859

ȸ¿ø´ÔÀÇ ¿µÀÛ¹®

What would you do if you got the complaints from customers who are staying in your hotel because of noisy next to their room?
First of all, I would keep listening to customer complaint and try to find out what the problem is.
After finishing their complaints, I would agree with their inconvenience and apologize it and offer them a solution that will be taken.
Then I would go to the room which the problem came from and explain what happened so that they can keep staying calm.
After getting cooperation from them, I would go to the customers who got mad about noisy, tell them about the situation what actions were taken certainly. And I would apologize again and make promise it won't happen again.
Having someone be on standby for at least 30 minutes would be great for preventing the situation like that.


I splited 2 questions to meet limitation which is less then 1000 characters.
If you have better answer, don't hesitate to tell me please.
Have fun Chammy.

°­»ç´ÔÀÇ Ã·»è±³Á¤ ³»¿ë

Hello, Han!
Maybe we should give the guests an assurance instead of promising something, especially if the situation is beyond our control. ^^
-Chammy.

What would you do if you got the complaints from customers who are staying in your hotel because of noisy next to their room?
>> What would you do if you got complaints from customers who are staying in your hotel because of the noise next to their room?

First of all, I would keep listening to customer complaint and try to find out what the problem is.
>> First of all, I will listen well to the customer's complaint to understand what the problem is.

After finishing their complaints, I would agree with their inconvenience and apologize it and offer them a solution that will be taken.
>>After listening, I will show empathy and apologize. I will then take the necessary action.

Then I would go to the room which the problem came from and explain what happened so that they can keep staying calm.
>> I will go to the room where the problem is coming from. I will ask the guests if everything is okay and will politely remind them to observe silence. 

After getting cooperation from them, I would go to the customers who got mad about noisy, tell them about the situation what actions were taken certainly.
>> Once I get the other guests' cooperation, I will revert to the complainants that I have already talked to the other guests. And give them the assurance that I am always available just in case other or the same concerns occur.

And I would apologize again and make promise it won't happen again.
>> And I would apologize again and make a promise that it won't happen again.
PS: Since we cannot control the other guests' movements, it is hard to make a promise. 

Having someone be on standby for at least 30 minutes would be great for preventing the situation like that.
>>Having someone to be on standby for at least 30 minutes would be great to prevent such situations.
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