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Caleb\'s homework for 31 Aug 2022

ÀÛ¼ºÀÚ: ±Ç*È£
2022-08-31 1430

ȸ¿ø´ÔÀÇ ¿µÀÛ¹®

Sometimes I encounter issue with rude users but it's happening on the ticket system and email and chatting.

My personality is that I cannot endure if I was feeling something goes wrong.

In that case, I insist company policy politly but I invite L/M of the user as CC"ed if user is keep asking something I cannot help.

And once L/M of the user is added I explain like "she is asking to help install some softwares and addtional assets so can you put your comment?

°­»ç´ÔÀÇ Ã·»è±³Á¤ ³»¿ë

Hi, Caleb!
Yes, there are really some clients or customers that are very persistent and keep on insisting on what they want so we really need to be patient and to always be guided by the company's policy.
-T. Caitlyn
Sometimes I encounter issue with rude users but it's happening on the ticket system and email and chatting.
>> Sometimes I encounter issues with rude users on the ticket system, email, and chatting.
My personality is that I cannot endure if I was feeling something goes wrong.
>> I'm the type of person who is uncomfortable when something goes wrong.
In that case, I insist company policy politly but I invite L/M of the user as CC"ed if user is keep asking something I cannot help.
>> In those cases, I adhere to the company's policy politely but I also invite the Line Manager of the user if the he or she keeps on requesting something that I cannot help him or her with.
And once L/M of the user is added I explain like "she is asking to help install some softwares and addtional assets so can you put your comment?
>> Once the line manager of the user is added, I usually report by saying that the user keeps asking me to help install some software and additional assets and asks him to verify it for me.
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