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What would you do if a customer verbally abuses you in front of another co-worker?

ÀÛ¼ºÀÚ: ¹®*Çö
2022-02-20 524

ȸ¿ø´ÔÀÇ ¿µÀÛ¹®

Throughout previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning. First, empathy listening is required to understand the customers¡¯ demands. Listening carefully to customers¡¯ demands usually allows them to be more detail-oriented to get a comprehensive picture of their issue. Alongside this, listening also makes angry customers soothe the conversation tone. Secondly, the transparent explanation is being honest about what the company and I can offer. This strategy must be aligned with corporate policy and guidelines to deter further dispute. Finally, there could be a firm warning of abusive wording. I always try to remind clients¡¯ of my position to assist, and their infuriation would not help the solution to match their expectations. Indeed, I would escalate if the insight of senior members becomes necessary, but I always to undergo these three methods beforehand.

°­»ç´ÔÀÇ Ã·»è±³Á¤ ³»¿ë

Thank you for this Aciel! Keep them coming. :)

Throughout previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning. 
>>> correct
>>> OR: All throughout my previous experiences, I have learned that customer service is facing clients with empathic listening, transparent explanation, and firm warning. 
First, empathy listening is required to understand the customers¡¯ demands. 
>>> First, empathic listening is required to understand the customers¡¯ demands. 
>>> OR:  First, listening with empathy is required to understand the customers¡¯ demands. 
Listening carefully to customers¡¯ demands usually allows them to be more detail-oriented to get a comprehensive picture of their issue. 
>>> correct 
Alongside this, listening also makes angry customers soothe the conversation tone. 
>>> correct
>>> OR: Alongside this, listening also soothes the conversation tone of angry customers. 
Secondly, the transparent explanation is being honest about what the company and I can offer. 
>>> correct 
This strategy must be aligned with corporate policy and guidelines to deter further dispute. 
>>> correct 
Finally, there could be a firm warning of abusive wording. 
>>> correct 
I always try to remind clients¡¯ of my position to assist, and their infuriation would not help the solution to match their expectations. 
>>> correct 
Indeed, I would escalate if the insight of senior members becomes necessary, but I always to undergo these three methods beforehand.
>>Indeed, I would escalate if the insight of senior members becomes necessary, but I always undergo these three methods beforehand.
>>> OR:  Indeed, I would escalate if the insight of senior members becomes necessary, but I always utilize these three methods beforehand. 

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